Southern Dental Alliance (SDA) is a dental support organization affiliated with 30+ practices in the Southeast. The mission of SDA is to create ongoing partnerships that help dental practices grow by leveraging unique resources and extensive experience to optimize daily operations, enabling dentists and dental professionals to focus on providing excellent care to their patients. It is SDA’s goal to be the best dental support organization in the Southeast, facilitating excellent care for all people and, a goal shared by The CDI Group. In 2017, Southern Dental Alliance and The CDI Group formed a partnership to design, implement, and execute the Alliance Dental Plan. The Alliance Dental Plan is a discount dental plan designed for the patients and providers to access excellent dental care and build patient/provider loyalty.
The CDI Group worked closely with the Southern Dental Alliance management team to create a plan that could grow with their expanding practices. The partners worked closely together to customize the plan name, logo, and branding, while creating user-friendly collateral to interest the potential patient. The CDI Group also custom designed convenient, informative, and quality brochures for the plan. The importance of providing access to both a website and hard copy marketing collateral allows the plan to reach a broader base of the patient population.
The new plan included the launch of the Alliance Dental Plan website, a fully integrated online eligibility system where members may enroll, view plan details and manage their plan. The providers also utilize the website to assist the members and monitor billing and enrollment information for the office, along with on-demand reporting access. This fully functional website allows for an enhanced provider and member experience. The team from Southern Dental Alliance was also focused on the ease in which their patients and providers would be able to access our dedicated Client Service Representatives. Therefore, a customized toll-free telephone line for Alliance Dental Plan patients and providers was created. Standards were also implemented to ensure that all calls are answered within an agreed upon standard, by well-trained and bi-lingual representatives available during all hours of operation.
The CDI Group works closely with Southern Dental Alliance to manage the dental plan, encourage feedback, and work together to ensure continued growth and plan expansion. This will support SDA’s goal of helping their dental practices leverage resources and enable their dentists and dental professionals to focus on providing excellent care to patients with an affordable dental plan.