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Partner Portfolio

Smile Brands Inc. founded in 1998 by Steve Bilt and Bradley Schmidt is one of the largest providers of support services to dental groups in the United States. Smile Brands supports 360+ Bright Now!® Dental, Newport Dental®, Monarch Dental®, Castle Dental®, A+ Dental Care, OneSmile Dental, and Johnson Family Dental offices in 16 states, including Arizona, Arkansas, California, Colorado, Florida, Indiana, Maryland, New Mexico, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, and Washington.

In 2017 Smile Brands began their partnership with The CDI Group to create, design, implement, and administer the proprietary OneSmile Dental Plan. Smile Brands favored a partner with proven results and a successful track record in dental plan administration. They needed a partner that was committed to work for Smile Brands who wanted mutual success, and one who was flexible and able to customize at a moment’s notice. Most importantly, they needed a partner who would embrace and complement the Smile Brands culture and ensure their patients and providers were cared for, with pride.

Specifically, Smile Brands required superior customer service, a straight-forward and mobile-friendly website that both members and offices may access and enroll with ease, multi-state fee schedules with the flexibility to meet state-specific requirements, along with the agility to grow and expand the OneSmile Dental Plan. The CDI Group implemented a fully integrated online eligibility system, payment portal, renewal process, and billing system to enhance the office and member experience. The CDI Group’s state-of-the-art in-house call center created a customized and dedicated toll-free line for OneSmile patients and offices. All incoming calls are answered by well-trained and friendly Client Service Representatives, with Spanish speaking representatives available during all hours of operation. Our Client Service Representatives stand ready to provide the highest level of service to OneSmile members and offices through every step of the enrollment process, as well as, the entire duration of their membership.

The CDI Group provides an extensive training program available to all Smile Brands dental offices and corporate staff to ensure the rollout of the plan is seamless.  Customized metrics and reports were also a top priority for Smile Brands, ensuring full transparency for all patients enrolled in the plan. The CDI Group worked closely with Smile Brand management to develop customized daily, weekly, and monthly audit and reconciliation reports to accommodate their information requirements.

In keeping with the Smile Brands commitment to Smiles for Everyone®, the One Smile Dental Plan offers current and prospective uninsured Smile Brand patients immediate access to affordable quality dental care for a low annual fee. The OneSmile plan is offered as an alternative to dental insurance.

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Highlights

  • Customized Market Specific Fee Schedule Development and Design
  • Website Design, Construction, Ongoing Maintenance & Enhancements
  • Security for HIPAA Compliance
  • Customized and On-Demand Metrics & Reporting
  • Dental Plan Branding, Marketing, & Fulfillment; including id cards, brochures, handouts, posters, and more
  • Extensive Training for Participating Offices
  • Dedicated Client Service Representatives to handle Member Inquiries
  • Dedicated Provider Services Representatives for Office Support
  • Dedicated, Bi-lingual Client Service Representatives for Member/Office Inquiries
  • Member Outreach – Pre-Enrollment Questions, Enrollment, Plan Information
  • Member Reconnection – Renewal Calls
  • Grievance Compliance and Resolution

 

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Smile Brands

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One Smile Dental Plan